If a parcel is lost, damaged or significantly delayed, report it within 14 days of the expected delivery date.
How to claim
- Contact support with your tracking number, photos of damage and proof of value.
- Franchise partners can raise a support ticket in their portal.
Liability
Compensation is assessed against the declared value and the applicable carrier terms and international conventions. Items that were not declared, were prohibited or were poorly packed may not be covered.
Questions about this policy? Email arabeel@txyber.com.