We are here to help
Contact & support
The fastest way to reach us is WhatsApp. You can also send a message below and we will reply by email.
Look up a shipment
Franchise partners can raise and follow support tickets in the Bucket Shop portal.
Service limitations
- Delivery times are confirmed per route at booking — we do not promise unverified times.
- Restricted and dangerous goods cannot be shipped.
- Customs duties and taxes at the destination may apply.
- Final price is set after weighing at our main office.
Frequently asked questions
Enter the AWB / tracking number from your receipt on the Track Shipment page. Once your parcel is handed to a partner carrier (UPS, DHL, FedEx…), you can also follow it on their website from the same page.
We charge on the chargeable weight — the higher of the actual weight and the volumetric weight (length × width × height in cm ÷ 5000). Use Get a Quote for an instant estimate; the final price is confirmed after weighing at our main office.
It depends on the destination, customs and the partner carrier. We only quote delivery times that have been confirmed for your specific route at booking.
Dangerous goods, flammables, liquids in bulk, cash, weapons, narcotics and items restricted by the destination country cannot be shipped. See our Shipping Restrictions page for the full list.
Contact us on WhatsApp or the form below with your tracking number. Claims are reviewed under our Claims & Liability Policy based on the declared value.
Apply on the Become a Franchise page with your shop details and ID documents. Our team reviews every application and emails your Franchise ID and login once approved.